accessibility

accessibility

Accessibility Statement – Installs Nation

Installs Nation makes every effort and invests extensive resources to provide all its customers with equal, respectful, accessible, and professional service. In accordance with the Equal Rights for Persons with Disabilities Law, 1998, and its associated regulations, significant efforts and resources are invested in implementing the necessary accessibility adjustments to enable persons with disabilities to independently and equally receive the services provided to all customers.

Accessible Customer Service

  • Employee Training for Accessible Service
    Training is conducted to familiarize employees with the field of accessibility, raise awareness among staff, and provide practical tools for delivering accessible service for all types of accessibility needs and disabilities.

  • Accessible Call Center
    A direct line without waiting or the need to press numeric keys. Information is conveyed clearly and without background music or automated voice systems.

  • Additional Means of Contact
    Multiple contact methods are available:

If you encounter any accessibility-related issue when attempting to contact us, you may reach out to the company’s Accessibility Coordinator, and we will ensure the matter is addressed.

Website Accessibility

An accessible website allows people with disabilities and elderly individuals to browse with the same level of efficiency and enjoyment as all other users. According to a 2003 study by Microsoft, 20-25% of the population encounters difficulties using the internet, and accessible websites enhance their ability to access content. Installs Nation is committed to promoting equality of opportunity in the online space for users with various disabilities and those using assistive technologies for computer usage.

In general, any user who contacts us with an accessibility issue on the website will receive personalized guidance on using the site or any service offered by our company to enable equal and convenient access.

Information on Website Accessibility

This website complies with the requirements of the Equal Rights for Persons with Disabilities (Service Accessibility Adjustments) Regulations, 2013.

The accessibility adjustments were implemented following the recommendations of the Israeli Standard (IS 5568) for web content accessibility at level AA and the international WCAG 2.0 guidelines.

Tests were conducted for maximum compatibility with the Chrome browser.

The website provides a semantic structure for assistive technologies and supports standard keyboard navigation using arrow keys, Enter, and Esc for exiting menus and windows.

It is compatible with popular browsers and mobile usage.

For the best browsing experience with screen reading software, we recommend using the latest version of NVDA.

If you encounter any document or video that is not accessible, you may contact the company’s Accessibility Coordinator, and we will ensure the information is made accessible.

Accessible Information Delivery
The company offers customers the option to receive information in accessible formats. This service is free of charge and intended for individuals with disabilities. For inquiries and information regarding accessibility, please contact the company’s Accessibility Coordinator using the contact details provided below.

Accessibility Tests and Consultation
Accessibility testing and consulting were performed by an expert in internet accessibility and marketing.

Contact for Accessibility Requests and Suggestions
We continue to strive to improve the company’s accessibility as part of our commitment to enable the entire population, including people with disabilities, to receive the most accessible service possible.

If you encounter any issue or malfunction related to accessibility, we would appreciate you notifying us, and we will do our best to provide an appropriate solution and address the issue as quickly as possible.

The company’s Accessibility Coordinator:
Eyar Shtabinsky
Phone: +972 54-600-8-444
Email: eyar@installsnation.com

Publication of the Accessibility Statement
The accessibility statement was updated in January 2025.

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